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FAQ

ABOUT OUR PRODUCT:

The artwork for sale on this site is created by Shana Faust and Alexa Mulvihill. Each one has been photographed at our studio in Brooklyn.

MATERIALS:

All images are printed with archival quality pigments on acid-free matte cotton rag paper to achieve exceptional quality and longevity. Our frames are made from 100% wood molding and shatterproof Plexiglass, with 4 ply custom-cut white mat. Hanging hardware included.

WHAT ARE THE OVERALL DIMENSIONS OF YOUR FRAMED PIECES?

11x14 with standard 2 inch matt: 16.5 x 19.5 x 1.25

16x20 with standard 2 inch matt: 21.5 x 25.5 x 1.25

18x24 with standard 4 inch matt: 27.5 x 33.5 x 1.25

30x40 with standard 4 inch matt: 40 x 50 x 2.25

(measurements in inches)

ORDERS AND SHIPPING:

All orders are printed and framed on demand.

Once order is placed, please allow 2-4 days to fulfill and 5-7 days for transit. Expedited shipping available upon request. 

GIFT CERTIFICATES:

Gift Certificates are available in five different denominations and are sent immediately by email.  See Gift Cards in our shop. Any unused balance will remain on card and can be used towards future purchases.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express and Diners Club cards.  Sorry— no cash or checks.

 

DO YOU SHIP INTERNATIONALLY?

Yes.Taxes and shipping rates vary and will be calculated once you checkout. PLEASE NOTE that customers are responsible for all international customs and duty fees. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. We are not able to calculate how much these fees might be, should they occur. You should inquire with your local customs agency for more information and assistance in this area. Returns will not be accepted due to customs fees.

HOW ARE PRINTS PACKAGED?

All unframed 11x14 prints are protected with a plastic sleeve, secured between two pieces of cardboard and shipped in a sturdy flat cardboard mailing envelope.  All other unframed sizes are rolled and shipped in a thick cardboard tube to prevent any damages. Framed pieces are protected with corner reinforcements, carefully wrapped in bubble and secured in a strong cardboard mailing box.

 

RETURN POLICY:

All framed pieces are final sale. Unframed prints will be eligible for exchange only (No Refunds) within 30 days of receipt. Should your order be damaged in shipping, please keep all original packaging and contact us immediately so we can replace the damaged merchandise. Please contact us via email for instructions on how to make a return.

  

FOR ALL QUESTIONS & INQUIRIES:

Please email us at contactus@permanentpresseditions.com

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